Contact Us
Have questions about our NCLEX preparation platform? Need technical support or want to share feedback? We're here to help you succeed.
Get in Touch
Whether you have a technical question, found an error in our content, or want to explore partnership opportunities, we want to hear from you. Choose the best contact method below.
Email Support
For technical issues, account questions, or general inquiries.
support@rntestpro.comResponse time: 1-2 business days
Content Feedback
Found an error or have suggestions for improving our questions?
content@rntestpro.comResponse time: 2-3 business days
Partnership Inquiries
Interested in collaborating or integrating our content?
partnerships@rntestpro.comResponse time: 3-5 business days
What to Include in Your Message
To help us assist you faster, please include the following information when reaching out:
Your email address
Use the email associated with your account for faster support.
Detailed description
Explain the issue or question with as much detail as possible.
Screenshots if applicable
Visual evidence helps us diagnose technical issues faster.
Browser and device info
Let us know what browser and device you're using if reporting a bug.
Response Times
We take every inquiry seriously. Here's what you can expect:
| Inquiry Type | Expected Response |
|---|---|
| General Inquiries | 1-2 business days |
| Technical Support | 1-2 business days |
| Content Feedback | 2-3 business days |
| Partnership Inquiries | 3-5 business days |
| Urgent Issues (marked 'Urgent') | Same day when possible |
Urgent Issues
For time-sensitive matters like exam-day access issues, include "Urgent" in your email subject line. We prioritize these requests and respond same-day when possible.
Frequently Asked Questions
Before reaching out, you might find your answer in our FAQ below:
How do I reset my password?
Click 'Forgot Password' on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder. If you're still having trouble, contact us at support@rntestpro.com.
Can I get a refund for my subscription?
We offer a 7-day satisfaction guarantee for new subscribers. If you're not satisfied with your purchase, contact us within 7 days of your initial subscription for a full refund. After 7 days, we handle refund requests on a case-by-case basis.
How do I report an error in a question?
Use the 'Report Issue' button on any question page, or email content@rntestpro.com with the question ID and a description of the error. Our content team reviews all reports and makes corrections within 5-7 business days.
Do you offer group or institutional pricing?
Yes. We offer discounted rates for nursing schools, hospitals, and study groups of 10 or more students. Contact partnerships@rntestpro.com with your organization details and the number of users for a custom quote.
How do I cancel my subscription?
You can cancel anytime from your account dashboard. Your access continues until the end of your current billing period. You won't be charged again unless you resubscribe. For cancellation assistance, email support@rntestpro.com.
Why Our Support Is Different
We're not just a faceless tech company. Our support team includes nursing educators who understand what you're going through. When you reach out, you're talking to people who care about your NCLEX success.
Privacy Protected
Your information is never shared. We use your data only to provide support and improve our platform.
Nursing Experts
Our support team includes nurses and educators who understand the NCLEX journey firsthand.
Fast Response
We respond to most inquiries within 24 hours during business days. Urgent issues are prioritized.
How Our System Supports You
When you contact us about content issues, we don't just fix the problem. Our team:
- Reviews related questions for similar issues
- Updates explanations based on your feedback
- Notifies you when corrections are live
- Improves our quality assurance process
Related Resources
Assess Your Readiness for the NGN
Take a free diagnostic experience to identify strengths and gaps before you move deeper into NCLEX prep.
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