Support
Need help? Our support team is available to assist you with any questions or issues. Below you’ll find detailed contact instructions, FAQs, and self-service options to resolve common concerns quickly.
Contact Support
Email our support team at support@rntestpro.comfor assistance with accounts, plans and payments, study plans, or technical issues.
Response Time: We typically respond within 24-48 hours.
What to Include: Your account email, a detailed description of the issue, and any relevant screenshots.
Help Center
Find answers to frequently asked questions, troubleshooting guides, and step-by-step tutorials.
Browse FAQsSelf-Service Options
- Do I need to cancel? No. Each paid plan is a one-time purchase for 30, 60 or 120 days from the day you buy. Paid access from that purchase ends by itself at the end of its access period, with no automatic renewal and no further charge. To buy more access, sign in to your account and open Plans.
- Reset Your Password: Use the "Forgot Password" option on the Login Page.
- Payment details: Each purchase uses Stripe Checkout. There is no recurring plan payment to update or cancel.
- Refunds: For your first purchase, email support@rntestpro.com within 7 days of purchase and we refund it in full. Requests made more than 7 days after purchase are reviewed case by case. The 7-day refund offer applies only to your first purchase.
- Access Study Materials: Use RN Test Pro from any modern browser on desktop or mobile. Offline downloads are not currently available.
Frequently Asked Questions
How do I track my NCLEX study progress?
Your progress is automatically tracked in the Dashboard. You can view your quiz results, study plan completion, and performance trends over time.
How do I access my diagnostic quiz results?
Your diagnostic quiz results are available on the Dashboard after you complete the quiz. They include a detailed breakdown of your performance by topic, difficulty level, and question type so you can identify strengths and areas for improvement.
How do I interpret my diagnostic quiz results?
Your diagnostic report breaks down Performance by Topic (how you scored in each NCLEX category), Difficulty Analysis (easy, medium, and hard), a Question Type Breakdown (multiple-choice, SATA, and NGN accuracy), and Recommendations (focused study areas with links to resources). Use it to customize your study plan and target weak areas.
How do I reset my password?
Go to the Login page and click "Forgot Password?". Follow the instructions sent to your email. If you don't receive the email, check your spam folder or contact support@rntestpro.com.
How do I reset my quiz progress?
On the Dashboard, locate the quiz you want to reset and click "Reset Progress". Note: resetting permanently deletes your previous answers and results for that quiz, letting you retake it from scratch.
Can I change or customize my study plan?
Yes. RN Test Pro adjusts your plan automatically, but you can customize it on the Study Plan page: select "Customize Plan" to adjust focus areas, difficulty, and duration, use your diagnostic results to prioritize weak topics, and set daily or weekly goals tracked on the Dashboard.
Can I retake a quiz if I'm not satisfied with my score?
Yes. You can retake any quiz to improve your score. Your previous score is saved, so you can track improvement over time on the Dashboard.
How does adaptive practice work?
Adaptive practice tailors questions to your performance: answer correctly and the next question is slightly harder; answer incorrectly and it eases off or adds explanations. This focuses your time on the topics that need work while reinforcing your strengths.
What should I do if I encounter a technical issue?
First, try clearing your browser cache or switching to a different browser. If the issue persists, email our support team at support@rntestpro.com with details and screenshots.
How do I contact support for urgent issues?
For urgent issues, email support@rntestpro.com with the subject line "URGENT: [Issue Description]". We prioritize urgent requests during business hours (9 AM - 5 PM CST, Monday-Friday).
Related Topics
Explore more resources to help you succeed:
- FAQ & Support: Quick answers to common questions.
- Dashboard: Track your progress, study plan, and quiz results.
- NCLEX Explained: Learn about the exam format, question types, and strategies.
- Blog: Free NCLEX tips, study guides, and articles.
- Quiz Portal: Practice with adaptive NCLEX-style questions.